This position requires a service-oriented person who values teamwork to provide prompt and friendly direct service to members in person, over the telephone or by email. Checks materials in/out; assists members at check-out stations; places holds and retrieves items placed on hold. Issues/renews library cards and updates member information using the library’s automated system. Receives and processes money for the payment of fines and fees. May perform daily cash reconciliation as assigned. Responds to member inquiries regarding library services and operations in a timely manner; resolves routine complaints; refers inquiries or issues to other departments or staff as appropriate. Promotes library services and programs. This position requires frequent public contact.
The current work schedule is Sunday noon-5:00 p.m., Monday 10:00 a.m.-3:00 p.m., Tuesday 4:00-9:00 p.m., and Saturday 10:00 a.m.-3:00 p.m.
The ideal candidate will have the flexibility to work other hours or at other locations as needed.
$12.42 - $15.52 per hour in six steps, plus pro-rated benefits including medical, dental, vision, life and long-term disability insurance, Employee Assistance Program; 11 paid holidays; paid sick and vacation leave; participation in the Public Employees Retirement System.
High school diploma or equivalent required; two years direct customer service experience required; one year direct customer service experience in a library setting preferred. Associate’s Degree may substitute for up to one year of direct customer service experience. Read and use English and understand numbers; Working knowledge of personal computers, office software, database software and the Internet; ILS experience preferred; OR any equivalent combination of education, training, or experience that assures satisfactory performance of essential job functions. Refer to the complete job description for more detailed information.
April 16, 2014 at 12:00 noon PDT
Submit a current SCLD employment application, resume and signed cover letter addressing your work experience related to the skills and abilities required for this position to Human Resources, Spokane County Library District, 4322 N. Argonne Road, Spokane WA 99212.
Completed application materials may be submitted online or through the mail or dropped off at the Administrative Offices. Applications sent by fax or email are not accepted.
The employment application, complete job description and Tips for Applicants are available for downloading as Adobe Acrobat PDFs, via email or you may pick them up in person. If requesting application and accompanying documents via email, please include your name and postal mailing address. Applications and documents are available at the Administrative Offices located at 4322 N Argonne Rd, Spokane, WA 99212, between the hours of 8:00am-4:30pm, Monday through Friday. For further assistance, please call 509.893.8200.
If you experience any difficulty in accessing the application, contact Human Resources.
Please inform us if you need any accommodation to apply or interview for this position.
Spokane County Library District is an Equal Opportunity Employer.