Public Services Associate

North Spokane & Deer Park Libraries - 30 hours per week

COMPLETE JOB DESCRIPTION

Summary

The position provides direct circulation services, readers’ advising and information services to library members. May oversee circulation services in the absence of a Library Operations Manager, Library Supervisor or Library Operations Assistant.

Provides prompt and friendly direct service to members in person, over the telephone or by email. Checks materials in/out; assists members at check-out stations; places holds and retrieves items placed on hold. This position requires frequent public contact.

In the absence of the Library Operations Assistant, may assist the Library Operations Manager in scheduling staff, assigning tasks and monitoring the work flow of the circulation area in a resource library. Provides feedback to a supervisor on job performance of circulation or page staff, as required.

Stays current on and follows all applicable Spokane County Library District guidelines, policies and procedures affecting this position. Responds to workplace situations as appropriate within designated level and scope of authority.

Refer to the job description for complete details regarding qualifications and illustrative examples of essential duties and responsibilities of the position.

Schedule

The current work schedule at both North Spokane and Deer Park libraries is

Sunday 12:00 noon-5:00 p.m. at Deer Park Library
Monday 10:00 a.m.-7:00 p.m.
Thursday 1:00-6:00 p.m.
Friday 1:00-6:00 p.m.
Saturday 10:00 a.m.-6:00 p.m.

The ideal candidate will have the flexibility to work other hours or at other locations as needed.

Salary / Wage

$14.62 - $18.27 per hour in six steps, plus pro rata benefits including medical, dental, vision, life and long-term disability insurance, Employee Assistance Program; 11 paid holidays; paid sick and vacation leave and participation in the Public Employees Retirement System.

Qualifications

The position requires someone with excellent customer service skills who values teamwork. Associate degree required; bachelor’s degree preferred. Three years of direct customer service experience required; one year direct customer service experience in a library setting preferred. Read and use English and understand numbers. Working knowledge of personal computers, office and database software and Internet; ILS experience preferred. Or any equivalent combination of education, training or experience that assures satisfactory performance of the essential job functions.

Application deadline

March 05, 2014 at 12:00 noon PDT

Application Instructions

Submit SCLD employment application, a signed cover letter addressing your work experience related to the skills and abilities required for the position and resume to Human Resources, Spokane County Library District, 4322 N. Argonne Road, Spokane, WA 99212.

Completed application materials must be submitted to SCLD through the mail or dropped off at the Administrative Offices. Emailed or faxed applications are not accepted.

The employment application, complete job description and Tips for Applicants are available for downloading as Adobe Acrobat PDFs, via email or you may pick them up in person. If requesting application and accompanying documents via email, please include your name and postal mailing address. Applications and documents are available at the Administrative Offices located at 4322 N Argonne Rd, Spokane, WA 99212, between the hours of 8:00am-4:30pm, Monday through Friday. For further assistance, please call 509.893.8200.

If you experience any difficulty in accessing the application, contact Human Resources.

Please inform us if you need any accommodation to apply or interview for this position.

Spokane County Library District is an Equal Opportunity Employer.