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Helplines and crisis resources

Posted on April 27, 2020 at 9:30 am


The novel coronavirus (COVID-19) has put many people in a state of crisis. Crisis covers many aspects of life: financial, emotional, physical, and mental, among others.

For some, the “Stay Home, Stay Healthy” order from Gov. Inslee has heightened tensions among housemates and, in some cases, increased the level of abuse and turmoil that individuals and families are experiencing.

Help exists for those in need and those who are vulnerable.

If you or someone you know is experiencing domestic abuse, having suicidal thoughts, struggling with addiction, struggling with mental health issues, or in need of support, there are resources and people you can turn to for help during this stressful and uncertain time.

Below are national, state-wide, and local resources for help in times of crisis and need.

In cases of emergency: Dial 911.


Center Against Rape and Domestic Violence

Crisis & Support Line, 24–7: 1-800-927-0197

Online Live Chat: https://www.resourceconnect.com/cardv/chat (Monday–Thursday, 10am–6pm, for live chat with an advocate)

Website: https://www.cardv.org/

National Domestic Violence Hotline

Hotline, 24–7: 1-800-799-7233

Website: www.thehotline.org

Teen Dating Violence Hotline

Website & online chat: https://www.loveisrespect.org/

Call, 24–7: 866-331-9474

National Suicide Prevention Lifeline

Support Line, 24–7: 1-800-273-8255

Live Online Chat: https://suicidepreventionlifeline.org/

Veterans Crisis Line

Call: 1-800-273-8255 (press 1)

Call for support for deaf and hard of hearing: 1-800-799-4889

Text Helpline: 838255

Online Live Chat, 24–7: https://www.veteranscrisisline.net/get-help/chat

Website: https://www.veteranscrisisline.net/

National LGBT Hotline

Hotline: 1-888-843-4564 (Monday–Friday, 1–9pmPT, and Saturdays, 9am–2pm PT)

Email: help@LGBThotline.org

Website: https://www.lgbthotline.org/national-hotline.html

Trevor Project (LGBTQ+ Youth Helpline)

Trevor Lifeline, 24–7: 1-866-488-7386

Trevor Textline: Text START to 678678

Website: https://www.thetrevorproject.org/get-help-now/

RAINN: National Sexual Assault Hotline

Free and confidential. 24–7. 

Call: 1-800-656-4673

Website: https://www.rainn.org/

Childhelp National Child Abuse Hotline

Call, 24–7: 1-800-422-4453

Website: https://www.childhelp.org/hotline/

Narcotics Anonymous

Website: https://na.org/

Resources for meetings online or by phone: https://na.org/?ID=virtual_meetings

Alcoholics Anonymous

Website: https://www.aa.org/

Note: Some groups may be meeting virtually during the COVID-19 pandemic.

SAMHSA Treatment Referral Helpline

SAMHSA (Substance Abuse and Mental Health Services Administration) has information on mental health and can help you locate treatment in your area.

Helpline: 1-877-726-4727 (Monday–Friday, 5am–5pm PT)

Website: https://www.samhsa.gov/


Washington State Coronavirus Response (COVID-19)

Website: https://coronavirus.wa.gov/

Washington 2-1-1

2-1-1 connects callers, at no cost, to critical health and human services in their community.

Call: 2-1-1

Website: https://wa211.org/

Search these categories online for specific resources:

  • Disabilities
  • Domestic violence
  • Education
  • Employment
  • Financial
  • Food
  • Health Care
  • Personal/household items
  • Shelter/transportation

NAMI (National Alliance on Mental Illness) Washington

Website: http://www.namiwa.org/

Crisis Text Line, 24–7: Text NAMI to 741741

National NAMI Helpline: 1-800-950-NAMI (6264) (Monday–Friday, 7am–3pm PT)

National NAMI email: info@nami.org


Lutheran Community Services Northwest

Sexual violence, non-intimate partner domestic violence and other trauma services

Call, 24–7: 509-624-7273 (24-Hour Sexual Assault Crisis Line)

Text, 24–7: 509-624-7273

Website: www.lcsnw.org

Spokane County Suicide Prevention Resources

Website: https://srhd.org/media/documents/SuicidePrevResources1.pdf

Mujeres in Action (MiA)

Somos una organización sin fines de lucro con el compromiso de apoyar e interceder por las víctimas de violencia doméstica y/o agresión sexual en el área de Spokane.

MiA – Women in Action! is a non-profit organization committed to supporting and interceding victims of domestic violence and/or sexual assault in the Spokane area.

Email: info@miaspokane.org

Call: 509-869-0876

Website: https://www.miaspokane.org/

Spokane Regional Service Area Behavioral Health Crisis Hotline

Call: 1-877-266-1818

Website: https://www.spokanecounty.org/4232/Spokane-RSA-Crisis-Services

Spokane County Walk-in Crisis Services (during business hours): Frontier Behavioral Health, 107 S. Division Street, Spokane, WA 99202


Spokane’s only state-recognized intimate partner domestic violence program for victim and survivors.

Phone Helpline, 24–7: 509-326-2255

Text Helpline: 509-220-3725

Email: help@ywcaspokane.org

Website: https://ywcaspokane.org/programs/help-with-domestic-violence/

More resources from YWCA: https://ywcaspokane.org/news/community-resources/#Crisis%20Resources

Vanessa Behan

Vanessa Behan helps parents who are having difficulty providing safe shelter and care for their children.

Their primary services are 24-hour child care for infants and children under age 7, parent education, crisis counseling for parents, and referrals to other community agencies.

Vanessa Behan Crisis Nursery: 509-535-3155

Website: www.vanessabehan.org

Child Care Aware of Washington

A nonprofit organization dedicated to ensuring that every child in Washington has access to high-quality child care and early learning programs.

Call: 1-800-446-1114

Website: www.childcareawarewa.org

Spokane County Crime Check

Website: https://www.spokanecounty.org/1076/Crime-Check

Call, 24–7: 509-456-2233

In an emergency: Dial 911

Child Welfare Agencies and Crisis Hotlines in Spokane

Child Protective Services Hotline: 1-866-363-4276

Children’s Home Society: 509-747-4174

Center for Family Development: 509-744-1117


A safety plan is an aid to help those experiencing abuse at home. Creating a safety plan can be a first step in keeping you and your family safe.

myPlan app

Website: https://www.myplanapp.org

myPlan app is a tool to aid anyone—including you or someone you know—in a domestic violence situation.

  • myPlan is the first interactive safety decision aid
  • The tool is accessible via a mobile app and website
  • It is designed to assist intimate partner violence (IPV) survivors in identifying and navigating their own safe path forward.


During this pandemic, and all other times, it is important for all of us to check in with people in our own social network, especially those in vulnerable situations.

I hope that these resources will aid you and those in your life, if ever the need arises, whether during this pandemic or afterward.

If you don’t see the resource you need, you can contact the library, and we will do our best to connect you to the resource that can help you.

Librarian Crystal Miller

Crystal Miller is a Business and Career Development Librarian and has been working in libraries for 15 years. She has a Masters in Library Science from Simmons College and has worked at the Harvard Development Office Library, MIT Libraries, and the Coeur d’Alene Public Library. When she’s not at the library, she can be found at the dog park with her three fur babies or with a cookbook in hand, flipping through the pages, looking for the next recipe to try out.

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