FAQs

How do I contact the library?
How do I get a library card?
What are student and business library cards?
Who can apply online?
Can I renew my library card online?
How do I get a PIN? What do I do if I forgot my PIN?
What types of materials are available?
What are the checkout periods? 
Are there late fines?
What happens if I lose an item?
How do I download digital content?
What technology is available at the library?
How do I use Wi-Fi at the library?
Is the library closed on holidays?
What events are happening at the library?
What classes does the library offer?
How can the library help me with research?
Does the library provide outreach service to those that are homebound, print-impaired, or to childcare facilities?
What online services are available?
What educational support does the library provide?
What business and job seeker support does the library provide?
Can I hold a meeting at the library?
I’m taking online courses. Does the library provide exam proctoring?
How do I make a suggestion for an item I think the library should have?
How do I apply for a job at Spokane County Library District?
How do I reserve a computer at my neighborhood library?
I’ve written a book. How do I get the library to add it to your collection?
Do you have tax forms?

How do I contact the library?

You will find information about each library, including hours, locations, and phone numbers, on the Hours & Locations pages. You can also contact us by email using the forms on the Get Help and Connect pages.

How do I get a library card?

You can apply for a library card in person or by clicking get a library card and completing the application.

If you’ve had a Spokane County Library District card in the last three years, contact one of our ten libraries before filling out the online form. You may just need a simple update of your current card.

If you continue with a new registration, you may place three items on hold using the temporary number that will appear on your screen when you complete and submit the form. To check out items, visit your nearest Spokane County library to activate your account and get your new card. Bring along your ID and address verification, if your current address is different from what’s on your ID. Your registration will already be in our database, so a quick stop and you’ll be on your way.

If you are filling out this form in a library, please complete the info fields and submit. Then, jot down your temporary number and take it to a service desk and show your ID. Staff will be happy to quickly complete the process for your new card.

Learn more about getting a library card.
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What are student and business library cards?

Student and business library cards provide immediate access to select digital resources in the Digital Library without having to apply for a library card. Cards may be fully activated to gain access to all of our digital resources and to check out library materials. To activate your student or business card, visit any SCLD library location. Some restrictions in using select digital resources apply to residents of the City of Liberty Lake and to residents of the City of Spokane.

Who can apply online?

Anyone 18 or older living or owning property in unincorporated Spokane County and the affiliated cities and towns of Cheney, Deer Park, Fairfield, Latah, Medical Lake, Millwood, Rockford, Spangle, City of Spokane Valley, Waverly, and Airway Heights. Residents of the City of Spokane and Liberty Lake are also eligible for this service under our reciprocal use agreement.

If you are 17 or under, please visit one of our libraries with a parent or guardian to apply for a card.

Can I renew my library card online?

Once a year we renew/update your library card. Simply click on renew your library card, fill out the information and submit. Please note that all fees must be paid before the card can be renewed. In most cases your card will be updated within 24 hours except holidays and special closed days. Once your information has been submitted you will receive an email confirming that the information has been received. We will send you another email when your card has been successfully updated, or need additional information to complete the process.

If you need to update your card more quickly, you can call any of our libraries with your card number and birth date or PIN.

How do I get a PIN? What do I do if I forgot my PIN?

A PIN is used with your library card number to make online requests for materials, to check your library account information online, and to use Internet computers in the libraries. You may choose your own PIN and register it at the checkout desk in any of our libraries by presenting your photo ID.

If you forgot your PIN you must present ID at one of our libraries to be reminded of your PIN or to change it. If you have an email account on record with us, you may telephone or email us using the My Account form requesting a replacement. If the information in your account exactly matches the information you give us, we will send you a replacement PIN by email. However, if any of the information in your record is different, you will need to come into the library to request a PIN.

Learn more about how to log in to your account, view checkouts, holds, and fines, and changing your PIN and preferences.
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What types of materials are available?

Books, newspapers, magazines, audio-visual: audiobooks, CDs, DVDs, CD-ROMs, interlibrary loans. A large selection of reference materials such as dictionaries, directories, encyclopedias and guidebooks are also available. Digital material is available through the library’s website including eBooks, audiobooks and music.

What are the checkout periods?

Spokane County Library District offers three loan period choices for digital audiobooks and eBooks through OverDrive. Members may choose checking out audio books and eBooks for either 7, 14, or 21 days. The default loan period will remain at 14 days for both audiobooks and eBooks.
Digital music will continue to check out for either 7 or 14 days with the default loan period remaining at 14 days.
You may select a lending period on a title-by-title basis at the point of checkout or format-by-format under “My Digital Media Account” then click on “Lending Periods”.

  • Adult new books, all videos and DVDs – 2 weeks
  • Other materials – 4 weeks
  • Any combination of 50 items may be on loan at one time
  • Items may be renewed two times, if not on hold by another customer. Interlibrary items usually cannot be renewed – check with your library if you wish to renew and an Interlibrary Loaned item.
  • 25 items may be on request at one time

Learn how to renew items online and why some items may not be renewed
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Are there overdue fines?

Overdue fines: 20¢ per day per item to a maximum of $7 per item. Keep your receipts and return items by date marked on the receipt to avoid overdue and lost item charges. Pay your fines and other charges now.

Learn how to pay fines and fees online and payment options.
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What happens if I lose an item?

When items are two weeks overdue we consider them lost and send a bill for the cost of the items.
Lost or damaged items must be replaced. If items are billed as lost, your account will be charged the replacement price. Once paid, if an item is located and returned in good condition within six months of the due date, the item price will be applied to the member account minus the overdue fee that would have accrued to a maximum of $7. Any remaining balance will be refunded to the member.

How do I download digital content?

Go to our Digital Library page where you’ll find links to resources and download help for audiobooks, eBooks and music. For personalized assistance, you may Book a Librarian at your neighborhood library for a one-on-one session.

What technology is available at the library?

All our libraries have computer stations with Internet access, Office, reference and educational software installed along with printing capabilities. There is free Wi-Fi availability in each library.

How do I use Wi-Fi at the library?

Free Wireless Internet access (Wi-Fi) is available at all Spokane County Library District libraries.

Library users can use their wireless laptop computers and other mobile devices to get Internet access anywhere in the library. Wireless access is available from 6 a.m. to 11 p.m.

You will need to bring your own Wi-Fi enabled (802.11b/g/n) laptop computer or other mobile device to the library. The network name is the same as the name of the library where you are trying to connect. No encryption settings, usernames or passwords are required.

Most Wi-Fi equipment will be compatible. However, the Library District can make no guarantees as to compatibility of your equipment with the library’s network.

Printers are not part of the Wireless Internet Access program in the libraries. If you need to print, please save the work to disk or USB drive, then login to an Internet station and send print jobs to a printer. You may print up to 80 pages per week from a library computer without charge.

All Internet access is filtered for sexually explicit material, malware, phishing sites, and other damaging Internet content. Otherwise, wireless use is unfiltered. If you would like to request that a site be blocked or unblocked, please fill out this form.

Library staff are unable help configure your computer. Everyone’s computer is different and you are responsible for knowing how to configure your own equipment. The Library District cannot be responsible for any changes you make to your computer’s settings or problems that develop while using the wireless network such as virus infections. Keep in mind that the information you send and receive over the wireless network may be visible to other users. If you need additional assistance, you may need to contact the manufacturers of your hardware or software.

For more information, see the Computer, Wireless Network and Internet Use policy.

Is the library closed on holidays?

All SCLD libraries are closed on the following holidays: New Year’s Day, Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Staff Training & Development Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, and Christmas Day. We close at 5pm on New Year’s Eve.

What events are happening at the library?

The library is more than just books. We feature storytimes for babies, toddlers and preschoolers, events for kids, tweens, teens and adults, book clubs, classes, summer reading programs, anime teen club and more. Click on events to see the entire listing.

What classes does the library offer?

The library offers a variety of classes from technology training and business classes to topics of general interest and local instruction. Click on events to see the entire listing.

How can the library help me with research?

Research assistance is provided in person or by phone. In-depth research assistance is provided through our Book a Librarian service.

We have many resources to aid you in your research. Search our catalog for books, CDs, DVDs, magazines and articles, audiobooks, eBooks and more. Browse our Digital Library for premium resources available at home with your valid library card number or from every library location without a library card.

Does the library provide outreach service to those that are homebound, print-impaired, or to childcare facilities?

Spokane County Library District staff takes library services to those in the community who are unable to visit the library.

Homebound customers who are confined to their home due to illness or disability may receive library materials by mail. This includes regular or large print books, magazines, audio books, music CDs, and CD-ROM software. Staff can fill a special request or choose materials to match a customer’s preferences. Homebound customers can also receive a quarterly newsletter that includes an annotated list of recent arrivals in large print.

Outreach services staff visit many nursing homes, assisted living facilities, and group homes once a month to deliver library materials to residents, recommend books, and take requests. Facilities must agree to minimum requirements and maintain a minimum number of readers and level of use.

Storytimes are offered in licensed child care facilities and preschools to introduce children to the library and encourage them to become regular readers and library users. The programs, 20 to 30 minutes in length and similar to those offered in county libraries, are designed for children ages two to six. Small collections of library materials on specific subjects are also available to the facilities. Facilities must agree to minimum requirements.

Members who are legally blind, deaf-blind, print impaired (cannot easily read normal print), physically handicapped (cannot comfortably hold books or turn pages), or learning disabled due to organic dysfunction may qualify for Washington Talking Book & Braille Library services. Library staff will assist members in establishing eligibility and begin using its free services. Cassette tape versions of popular books and magazines, tape players, and Braille materials are all available through the mail at no cost.

What online services are available?

Spokane County Library District online resources are at your fingertips.

What educational support does the library provide?

What business and job seeker support does the library provide?

Can I hold a meeting at the library?

All 10 of the District’s libraries have a meeting room that may be reserved by the public at no change. Some libraries also have a conference room that may be reserved by the public at no charge. Size and layout of the meeting rooms vary by library. All libraries and our administration building are ADA compliant. For details, click Meeting Rooms.

I’m taking online courses. Does the library provide exam proctoring?

The Library District provides proctoring service to students in our community as part of our role as a community place and in support of life-long learning. The service we offer attempts to balance the needs of the student, the institution with which they are working, and service to other library customers. While we expect to be able to meet the requirements of most requests for proctoring service, we do have some limitations.

We will provide the:

  • Staff members who are authorized to provide proctoring service: librarians, library supervisors, and information specialists.
  • Space for test taking; however, depending on the library, there may not be a separate quiet area available.
  • Ability to directly mail a completed test back to the institution.
  • Ability to fax a completed test back to the institution.
  • Ability for on-line test completion.

Student/Institution information:

  • Contact the library you wish to use for proctoring and make arrangements with the staff based on the facilities that are available and on staff availability.
  • Verify with the library staff that the requirements of the institution for proctoring can be met by the library staff.
  • Verify the physical environment available at the library meets the needs that you have for test taking.
  • Schedule specific days/times for proctoring based on the open days/hours of the library and the availability of the proctor.
  • Arrange for a public computer booking if needed.
  • Provide an appropriate sized envelope, addressed and with required postage, if the library is to return the test by mail or fax. (We will fax, but will also return the original test to the institution to help ensure receipt by the institution. We will not retain the original test.)

How do I make a suggestion for an item I think the library should have?

If you have searched the catalog and cannot locate a specific item you would like, you may Suggest an Item and we will attempt to obtain a copy for you. We will notify you when it is available, or contact you if we have any questions.

Customers are limited to five requests each month. Requests may take up to six to eight weeks to fill. Please note that we are not able to fill every request.

How do I apply for a job at Spokane County Library District?

Information on applying for a job, including current openings can be found on the Employment page.

How do I reserve a computer at my neighborhood library?

Visit the Reserve a Computer page to reserve a computer at any SCLD library for up to a week in advance. You may reserve up to three sessions.

I’ve written a book. How do I get the library to add it to your collection?

Selection of materials for the library is done by staff in the Collection Services Department and is guided by our Collection Development Policy. We apply the same set of criteria for all materials and, as a public library, we select materials for general users, rather than specialists or practitioners. We collect materials for all ages and give special consideration to materials about the history of the Spokane Region.

In making a decision about adding material to our collection, we consider the following:

  • Who is the intended audience for the material? Is it intended for adults, teens or children? Is it of general interest, not specialist?
  • What is the subject of the material? Will it be of interest to our customers? Is it of special local interest?
  • Who is the author? We look for qualifications such as education, experience in the field, and experience as a writer or artist.
  • When/where was the item published? Is the publisher a standard trade publisher? We need all of the bibliographic data, including date of publication, price and type of binding. If the item is self-published, please give some indication of its physical appearance.
  • Has the item been reviewed in at least one library publication or general periodical? Was the review positive?
  • What is the format? Is it appropriate for library use? Will it withstand heavy use? Is the artwork/photography of clear quality?
  • How can we purchase copies? Libraries prefer to buy from wholesale vendors.
  • If the material is available only from you, be sure to provide a phone number, address and email address, if you have one.
  • Unsolicited materials will not be returned and will be considered donations.

Information can be sent to: Administrative Offices, Attn: Collection Services Manager, 4322 N Argonne Rd, Spokane, WA 99212-1868.

Do you have tax forms?

You can locate tax forms from IRS.gov.