Curbside pickup of library holds now available

Posted on June 3, 2020 at 10:38 am

Updated: November 16, 2020

Curbside pickup for holds is now available at all libraries, Monday–Saturday, 12–6pm on days when your library would normally be open. For the specific days for each library, please see below.

When you come to the library, look for the curbside pickup signs in the parking lot.

HOW TO PICKUP YOUR HOLDS

You can pick up holds at the library once you are notified by email, phone call, or postal mail that they are available.

• Pull your vehicle into one of the numbered curbside pickup parking spots.
• Have your library card number ready, and call the phone number on the sign.
• Tell staff your name and library card number and let them know which parking spot you are in, what your vehicle looks like, or if you are on foot.
• You may pick up items for family members if you have their library card number(s).
• Please wait in your car and be patient while staff check out your held items to you.
• Staff will bring your bagged library materials out to your car or, if you are on foot, where you agreed to get them on the phone.
• Please place books and materials you are returning in the library’s book drop located outside of the building. Staff who are delivering curbside holds cannot take your returns.
• Masks are required, per Washington Secretary of Health order 20-03.

Vehicle delivery options:

• If your vehicle has a trunk, hatch, or side door and a 6-foot distance can be maintained, then staff will place your holds in your vehicle. Please stay in your vehicle during this process.
• If your vehicle does not have a way for staff to safely place the materials inside while maintaining a 6-foot distance, then staff will place your bagged library materials on the hood of your vehicle, if that is okay with you, on the curb next to your vehicle, or directly from a cart for you to retrieve.
• If you are traveling to the library on foot, by bicycle or motorcycle, or by bus, you can call the phone number on the curbside pickup signs in the library’s parking lot and explain your situation. Library staff will discuss how they will bring out your holds and how you should pick your items up curbside.

No mobile phone or service? If cell phone service is spotty at your library or you don’t have a mobile phone, call the library before you’d like to pick them up and arrange a day and time for pick up.

Due to parking, staffing, and building configuration, curbside service will look a little different from library to library.

We ask that you please follow directions and leave promptly once you’ve received your holds so that others can use the spaces for curbside pickup. We appreciate your patience and cooperation in helping make curbside pickup a successful option for all.

LOCATIONS, DAYS & TIMES

AIRWAY HEIGHTS
Tuesday–Thursday & Saturday, 12–6pm

ARGONNE
Monday–Saturday, 12–6pm

CHENEY
Monday–Saturday, 12–6pm

DEER PARK
Monday–Saturday, 12–6pm

FAIRFIELD
Tuesday, Thursday & Saturday, 12–6pm

MEDICAL LAKE
Monday–Wednesday & Saturday, 12–6pm

MORAN PRAIRIE
Monday–Saturday, 12–6pm

NORTH SPOKANE
Monday–Saturday, 12–6pm

OTIS ORCHARDS
Tuesday–Thursday & Saturday, 12–6pm

SPOKANE VALLEY
Monday–Saturday, 12–6pm

THE BOOKEND
Monday–Saturday, 12–6pm
Look for the curbside pickup signs near the upper level entrance to The BookEnd at Spokane Valley Mall.

MATERIALS AVAILABLE FOR PICK UP

Books & other materials: You can look for items in our online catalog. To place holds, use the online catalog or call your library for help. We will get items ready for you when they become available and notify you when they are ready for pickup.

Mobile Printing: You can send print jobs to us and pick them up at one of our libraries. Visit our Mobile Printing web page to learn more and get started.

Mobile Hotspots that provide internet access are available for check out. Visit our Mobile Hotspots web page to learn more.

Please note that other items in our Library of Things collection are not available for holds and check out at this time.

RETURNING LIBRARY MATERIALS

Please place any items you are returning in the library’s book drop located outside of the building. Staff who are delivering curbside holds will not be accepting returns.

If you are returning library materials that are too large for the exterior book drop, please call the library and discuss alternatives for returning those materials.

All returned items are quarantined for 72 hours before they are checked in. They will be cleared from your card after that time, and no overdue fees will be charged while items are in quarantine.

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